EXAM C-C4H56I-34 LAB QUESTIONS | C-C4H56I-34 TRAINING MATERIAL

Exam C-C4H56I-34 Lab Questions | C-C4H56I-34 Training Material

Exam C-C4H56I-34 Lab Questions | C-C4H56I-34 Training Material

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2Pass4sure SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) practice test material covers all the key topics and areas of knowledge necessary to master the SAP Certification Exam. Experienced industry professionals design the C-C4H56I-34 exam questions and are regularly updated to reflect the latest changes in the SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam. In addition, 2Pass4sure offers three different formats of practice material which are discussed below.

SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 2
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 3
  • User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 4
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

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C-C4H56I-34 Training Material, C-C4H56I-34 Valid Exam Papers

SAP C-C4H56I-34 certification exam is a very difficult test. Even if the exam is very hard, many people still choose to sign up for the exam. As to the cause, C-C4H56I-34 exam is a very important test. For IT staff, not having got the certificate has a bad effect on their job. SAP C-C4H56I-34 certificate will bring you many good helps and also help you get promoted. In a word, this is a test that will bring great influence on your career. Such important exam, you also want to attend the exam.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q67-Q72):

NEW QUESTION # 67
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

  • A. Any test tenant needs to be purchased separately.
  • B. The administrator must create an initial user in order to log in to the tenant for the first time.
  • C. The business settings will need to be activated for the tenant.
  • D. The customer will need to provision new tenants through SAP for Me.

Answer: C,D

Explanation:
* Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
* Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
* Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
* Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References =
* Defining the Scope - SAP Learning
* Solution Guide for SAP Service Cloud Version 2
* Version 2 Onboarding Guide for SAP Service Cloud
* Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help


NEW QUESTION # 68
Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.

  • A. Workflow
  • B. Action
  • C. Condition
  • D. Message

Answer: B,C


NEW QUESTION # 69
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Machine learning
  • B. SAP Cloud Integration
  • C. SAP Build Apps
  • D. SAP Event Mesh

Answer: B,D

Explanation:
To integrate external systems into Agent Desktop, you need to have SAP Event Mesh and SAP Cloud Integration as prerequisites. SAP Event Mesh is a cloud-based event bus that enables applications to communicate with each other using events. SAP Cloud Integration is a cloud-based integration platform that allows you to connect your applications with other SAP and non-SAP cloud and on-premise applications.
These components enable you to create mashups that integrate external system functions into Agent Desktop, such as creating service orders and service quotations in SAP S/4HANA or SAP S/4HANA Cloud Service Management. References = Integrate External SAP Systems into Agent Desktop with Mashups | SAP Help Portal, Introducing Agent Desktop in SAP Service Cloud Version 2 - openSAP Microlearning


NEW QUESTION # 70
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Add a mashup service in Agent Desktop.
  • B. Integrate with a third-party Computer Telephony Integrator (CTI) provider.
  • C. Add the phone channel to the live interaction widget.
  • D. Obtain API token credentials from the CTI provider.

Answer: B,C


NEW QUESTION # 71
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Service levels
  • B. Registered products
  • C. Accounts
  • D. Response templates

Answer: A,C

Explanation:
Employees can be assigned to:
* Accounts (A): To designate responsibility for specific customers.
* Service levels (C): To define response/resolution time commitments for cases.
* Response templates (B) and registered products (D) do not involve employee assignments.
References:
* SAP Help Portal: Employee Assignments
* SAP Documentation: Service Level Configuration


NEW QUESTION # 72
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The SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) practice questions give you a feeling of a real exam which boost confidence. Practice under real SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam situations is an excellent way to learn more about the complexity of the SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam dumps. You can learn from your SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) practice test mistakes and overcome them before the actual SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam. The software keeps track of the previous SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) practice exam attempts and shows the changes of each attempt.

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