2025 C-C4H56I-34–100% FREE QUESTIONS EXAM | THE BEST VALID SAP CERTIFIED APPLICATION ASSOCIATE - SAP SERVICE CLOUD VERSION 2 STUDY NOTES

2025 C-C4H56I-34–100% Free Questions Exam | the Best Valid SAP Certified Application Associate - SAP Service Cloud Version 2 Study Notes

2025 C-C4H56I-34–100% Free Questions Exam | the Best Valid SAP Certified Application Associate - SAP Service Cloud Version 2 Study Notes

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 2
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 3
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 4
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 5
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q67-Q72):

NEW QUESTION # 67
Which tool can you use to rename the cases facet?

  • A. Language adaptation tool
  • B. Adaptation tool
  • C. Page layout
  • D. Workflow with action type field update

Answer: A

Explanation:
The language adaptation tool allows you to rename the labels of UI elements, such as thecases facet, in different languages. You can access the tool from the user menu by clicking on Settings and then Language Adaptation. You can select the language and the scope of the adaptation, and then search for the label you want to change. You can also export and import the adaptations as CSV files. References = Solution Guide for SAP Service Cloud Version 2, page 16.
The language adaptation tool allows you to rename the labels of UI elements, such as the cases facet, in different languages. You can access the tool from the user menu by clicking on Settings and then Language Adaptation. You can select the language and the scope of the adaptation, and then search for the label you want to change. You can also export and import the adaptations as CSV files. References = Solution Guide for SAP Service Cloud Version 2, page 16.


NEW QUESTION # 68
Which field can be used to determine Service Level Agreements?

  • A. Event in case
  • B. Reading value of a registered product
  • C. Account role
  • D. Custom field

Answer: B


NEW QUESTION # 69
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

  • A. Registered products and installed bases related to the account only
  • B. Installation points
  • C. Installed bases
  • D. Registered products
  • E. Products

Answer: B,C,D


NEW QUESTION # 70
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

  • A. Send event notifications
  • B. Send info notifications
  • C. Send object update
  • D. Send e-mails
  • E. Send event e-mail template

Answer: A,B,D


NEW QUESTION # 71
Which element can be used to restrict access to views?

  • A. Business roles
  • B. Field extensions
  • C. Service levels
  • D. Code list restrictions

Answer: A


NEW QUESTION # 72
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